Psychology Administrative Intern

About the Role

Are you a psychology or allied health student looking forpractical experience in a real-world setting? Our Psychology Administrative Intern role is perfect for you! You’ll support the day-to-day running of ourpractice while gaining valuable insight into how a private psychology clinic operates.

This role is fully remote, so you can work from home, with occasional in-person meetings for training or team catch-ups.

What You will Do

Client Support & Communication:

· Answer client calls, emails, and messages professionally.

· Help clients with appointment bookings, rescheduling, and general enquiries.

· Communicate with GPs, NDIS providers, TAC, and WorkCover as needed.

· Send intake forms and assist new clients with onboarding.

· Refer clients to other services when appropriate.

Scheduling & Practice Management:

· Manage appointments in Halaxy (bookings, reschedules, cancellations).

· Schedule meetings with case managers, support coordinators, and other professionals.

· Send telehealth links and adjust appointments as requested.

· Maintain accurate client records.

Billing & Invoicing Support:

· Assist with processing payments and sending receipts.

· Support invoicing for clients and third-party services.

· Followup on unpaid invoices.

Referrals & Documentation:

· Uploadand manage referrals, GP letters, and treatment summaries.

· Ensureclient documents are stored securely and password-protected if needed.

Event & Project Support:

· Help schedule Toltu’s events and professional engagements.

· Liaise with event organisers and case managers for scheduling and payments.

Administrative Coordination:

· Attend occasional team or supervision meetings (remote or in-person).

· Trackand log completed tasks.

· Contributeto process improvements and assist with other admin projects.

Learning Outcomes

By completing this internship, you will:

· Gainhands-on experience using Halaxy and other clinical admin systems.

· Learnabout privacy, ethics, and best practices in psychology administration.

· Developprofessional communication and organisational skills.

· Understandhow a private psychology practice operates behind the scenes.

· Experienceworking with clients, multidisciplinary teams, and funding bodies likeMedicare, Private-Health Insurers, NDIS, TAC, and WorkCover.

Who We’re Looking For

Essential:

· Enrolledin a Psychology or Allied Health degree.

· Strongwritten and verbal communication skills.

· Organised,reliable, and professional.

· Comfortable learning new systems and working independently.

· Accessto a computer and reliable internet for remote work.

Desirable:

· Familiarity with NDIS, TAC, WorkCover, Medicare or psychology practice operations, including Halaxy software.

· Previousadministrative or customer service experience.